Refund policy

Return Policy

 Workbenches purchased through the online store may be returned, for any reason, provided it is in new and sellable condition, and returned in accordance with our return guidelines.

 Please email service@dycoventures.com or call 863-491-7211 (Monday – Friday 8:00 am – 5:00 pm, EST) to request a Return Goods Authorization form (“RGA”). The RGA will provide detailed instructions on the return process. The product must be in new, sellable condition when returning for a refund.

 Please note that your RGA will require you to return the item at your own expense and is subject to 18% restocking fee.

 Dyco Ventures will accept no returns after 30 days of item receipt.

 Dyco will not be held responsible for items that are damaged or lost in transit during the return process.

 The item must be returned with all the original packaging material.

 Dyco asks that you properly package and insure all return shipments.

 No return items will be accepted that are shipped C.O.D.

 The customer’s credit card will be credited, for the original purchase price, less the 18% restocking fee, and the original shipping fee.

Warranty

 Workbenches purchased through the online store are warranted to be free from workmanship defects for a period of one (1) year from the date of the original purchase. If you feel that the product is defective, email service@dycoventures.com or call 863-491-7211 (Monday – Friday 8:00 am – 5:00 pm, EST).

 If the product is determined to be defective, Dyco Ventures will replace the defective part at no cost to you. If it becomes necessary for the product to be returned, we will notify you how to proceed.

 This warranty applies only to workmanship defects. This would include any defective part installed in our factory as well as incorrectly assembled parts due to poor workmanship. Normal wear and tear are not covered by this warranty, such as scratches or any kind of damage to the paint, chemical spills, or self-inflicted damages caused by the customer.

 Order Cancellation

 You may cancel an order at any time prior to shipment. You will not be able to cancel your order once the item has shipped.

 Title and Ownership

 Title and ownership to the workbenches purchased through the online store will pass to the buyer when the purchase price is paid in full. The risk of loss or damages belongs to the buyer upon shipment. Unless otherwise specified, the buyer is responsible for any sales or use tax.

 Special Terms and Conditions

 The terms and conditions noted here apply to the online store only. All Dyco Ventures items and services performed and sold aside from the online store are exempt from the terms and conditions outlined here.